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Volunteer Policy Statement
The South Asian Heritage Trust (SAHT) values the vital role volunteers play in helping us achieve our mission to celebrate, preserve, and promote South Asian heritage in the UK. We are committed to creating an inclusive, supportive, and respectful environment where volunteers feel welcomed, empowered, and appreciated.
This policy outlines our commitment to involving volunteers in a safe, meaningful, and rewarding way. Volunteers will be supported, trained, and given clear roles and responsibilities, while also being encouraged to bring their skills, creativity, and unique perspectives to the work of SAHT.
Volunteering with SAHT is a voluntary arrangement and does not create a contractual relationship. However, we expect mutual respect, open communication, and a shared commitment to our values of inclusion, cultural pride, and community engagement.
Together, we can build a legacy that honours the past and inspires future generations.
- Introduction
The South Asian Heritage Trust (SAHT) exists to raise the profile of British South Asian history and heritage through education, arts, culture, and commemoration. We aim to foster deeper understanding of Britain’s diversity and strengthen social cohesion.
Volunteers are a vital part of our work. This policy outlines our commitment to involving volunteers in a safe, meaningful, and supportive way, ensuring a mutually rewarding experience.
- Purpose of the Policy
This policy sets out our approach to involving volunteers and outlines the rights and responsibilities of both SAHT and our volunteers. It provides a framework for good practice to ensure that volunteering at SAHT is enjoyable, inclusive, and empowering.
- Our Commitment to Volunteers
SAHT seeks to involve volunteers in order to:
- Deepen community engagement and outreach
- Deliver high-quality cultural and heritage programmes
- Bring diverse perspectives, skills, and lived experiences into our work
- Promote understanding and celebration of South Asian heritage
- Support the development of new talent and leaders in the sector
Volunteering is unpaid and voluntary in nature. This policy does not create a contractual relationship.
- Recruitment and Onboarding
All potential volunteers are asked to complete a Volunteer Participation Form. Depending on the role, an informal discussion or interview may follow to assess suitability, interest, and any support needs.
Volunteers working with children or vulnerable adults will be required to undergo a Disclosure and Barring Service (DBS) check and agree to relevant safeguarding protocols.
Volunteers will receive:
- A welcome pack and induction
- A non-contractual Volunteer Agreement
- Clear role descriptions and points of contact
- Appropriate training and access to necessary tools
- Equality, Diversity & Inclusion
SAHT is committed to creating an inclusive volunteering environment free from discrimination. We welcome volunteers of all backgrounds, and treat everyone with dignity and respect. Our work reflects the diversity of South Asian communities and wider British society.
We do not tolerate any form of harassment, bullying, or discriminatory behaviour.
- Support & Supervision
Each volunteer will be supported by a named staff member or Volunteer Coordinator. Volunteers will:
- Receive regular communication and updates
- Be encouraged to provide feedback
- Have access to guidance and supervision
- Be offered development or learning opportunities where possible
- Health, Safety & Wellbeing
All volunteers are covered by SAHT’s Health & Safety Policy and will be made aware of venue or event-specific risks and procedures.
Volunteers are expected to:
- Comply with safety guidelines
- Report hazards or incidents immediately
- Take care of their own wellbeing and others’
Wellbeing resources and support channels are available, and we encourage open conversations about stress, workload, and support needs.
- Data Protection & Confidentiality
SAHT complies with the UK GDPR and is committed to protecting the personal data of volunteers. All information shared is handled confidentially and stored securely.
Volunteers are expected to respect the confidentiality of any sensitive or personal information they come across during their work.
- Expenses
We will reimburse reasonable out-of-pocket expenses related to volunteering, such as:
- Travel (public transport or mileage)
- Meals (for shifts over 5 hours)
All expenses must be agreed in advance and supported by receipts where applicable.
- Problem Solving & Complaints
Volunteers are encouraged to raise any concerns with their supervisor or the Volunteer Coordinator. We aim to resolve issues informally and constructively, but have a formal complaints procedure available if needed.
We also reserve the right to end a volunteer placement if necessary, with due discussion.
- Volunteer Responsibilities
We ask that all volunteers:
- Represent SAHT positively and professionally
- Adhere to agreed schedules and communicate if unavailable
- Follow our Code of Conduct and relevant policies
- Participate in induction and training
- Respect others and act inclusively
- Recognition and Development
SAHT recognises and values volunteer contributions. Volunteers may be offered:
- Public acknowledgments (e.g. website, events)
- Certificates of participation
- Opportunities for progression, references, and leadership roles
We celebrate our volunteers regularly and welcome testimonials and stories to inspire others.
- Exiting or Taking a Break
Volunteers can step away or reduce their involvement at any time. We ask that they inform their point of contact so we can adjust roles and thank them appropriately.
Exit feedback is welcome to help improve our volunteering programme.
Contact Information
